General terms
of use.

These General Terms of Use (CGU) set out the conditions for accessing and using the voyazair.com website, published under the trading name VoyaZair.

The website enables users, in particular, to:

• Discover the offers and tourism services provided by VoyaZair.
• Browse stays, tours, excursions and experiences.
• Submit information and booking requests.
• Create and manage a client area.
• Provide the information needed to organise a trip.
• View and manage their booking documents and information.
• Access, depending on the services offered, the various VoyaZair 360 branches.

Accessing and using the website implies acceptance of these CGU.

When users create an account or use a service requiring specific acceptance, they acknowledge that they have read the applicable terms.

Users who do not accept these terms must refrain from using the services concerned.

The website is accessible free of charge to any user with Internet access.

Certain services require the creation of a client account or the provision of additional information.

VoyaZair reserves the right to suspend access to the website temporarily for maintenance, updates or security reasons.

VoyaZair does not guarantee that the website will be permanently and uninterruptedly available.

Users may need to create a personal account in order to access certain features.

They undertake to:

• Provide accurate, complete and up-to-date information.
• Use a valid e-mail address.
• Protect their login credentials.
• Not disclose their password to third parties.
• Inform VoyaZair of any fraudulent or unauthorised use of their account.

Users are responsible for operations carried out from their account, unless they prove fraudulent use not attributable to them.

VoyaZair reserves the right to suspend an account in the event of abusive or fraudulent use, or use contrary to these CGU.

The information presented on the website allows users to discover the services offered and to submit a travel or booking request.

Sending a request does not automatically constitute a confirmed booking.

A booking becomes effective in accordance with the terms communicated to the client, in particular once availability has been confirmed, the offer accepted, the applicable conditions met and payment made where required.

The details of each service are specified in the quote, the programme, the contract or the confirmation documents sent to the client.

The prices of services are communicated as indicated on the website or in the commercial proposals sent by VoyaZair.

Prices may depend in particular on:

• The number of travellers.
• The dates and length of the stay.
• The type of accommodation.
• The services included.
• Options and additional services.
• The availability of service providers.

Payment terms, due dates and any fees are communicated to the client before the booking is confirmed.

Online payments are made using the payment solutions offered on the platform.

The conditions for cancellation, changes and refunds depend on the nature of the service booked and the applicable contractual commitments.

The specific conditions are communicated to the client before the booking is confirmed.

Any request for a change or cancellation must be sent to VoyaZair through its official contact channels.

Any applicable fees or deductions are determined in accordance with the contractual terms and the regulations in force.

Some services provided as part of a trip may be performed by independent partners, in particular:

• Hotels and accommodation establishments.
• Airlines.
• Carriers and mobility providers.
• Guides and activity organisers.
• Healthcare establishments and authorised professionals.
• Local experience providers.

VoyaZair coordinates the services in accordance with its role and the agreed contractual commitments.

The specific conditions applicable to each service are communicated to the client. The respective liabilities of VoyaZair and the service providers are determined by the contracts and the applicable regulations.

VoyaZair 360 is an ecosystem bringing together several complementary branches:

• VoyaZair Care: medical, inclusive and assisted tourism services.
• VoyaZair Stay: accommodation and stay solutions.
• VoyaZair Mobility: transport and smart mobility.
• VoyaZair Expériences: local activities and experiences.
• VoyaZair Nature: ecotourism and sustainable tourism.
• VoyaZair AI: digital assistance and artificial intelligence tools.
• VoyaZair Pro: tools and services for partner professionals.

The features of these branches may be introduced gradually. Their presence in the ecosystem does not mean that all features are already available or open for booking.

The specific conditions of each service are communicated when it is actually offered.

The VoyaZair Care branch facilitates the coordination of stays for people with specific needs, in particular elderly people, people with reduced mobility and travellers requiring special arrangements.

Depending on the services available, this coordination may cover accommodation, adapted transport, assistance or putting people in touch with healthcare establishments and professionals.

VoyaZair Care is not a healthcare establishment and does not make any diagnosis, prescription or medical decision.

Medical procedures and decisions on a person's fitness to travel are the sole responsibility of authorised healthcare professionals and establishments.

Any service requiring the involvement of a healthcare establishment remains subject to that establishment's acceptance and its own terms.

Users undertake to:

• Use the website for its intended purpose.
• Not interfere with the operation or security of the platform.
• Not transmit any unlawful or fraudulent content, or content that infringes the rights of third parties.
• Not attempt to access areas reserved for other users.
• Provide truthful information when making travel requests.
• Comply with the conditions applicable to the services booked.

Any abusive use may lead to suspension of access to the services, without prejudice to any legally available remedies.

Personal data are collected and processed for the purposes of managing accounts, requests, bookings and payments, following up with travellers and managing the client relationship.

Any health data provided in connection with VoyaZair Care are subject to enhanced protection measures and access is restricted to authorised persons, under the conditions laid down by the applicable regulations.

Users have the rights provided for by the applicable personal data protection legislation.

The processing arrangements, recipients, retention periods and procedures for exercising these rights are set out in the privacy policy.

The content and elements of the website are protected by the applicable intellectual property rules.

Any unauthorised reproduction or use is prohibited, unless the rights holder has given prior written consent.

VoyaZair takes reasonable measures to ensure the proper functioning of the platform and the quality of the information published.

Its liability is assessed in accordance with the applicable legal and contractual provisions.

No provision of these CGU may exclude or limit the mandatory rights enjoyed by consumers.

Neither party may be held liable for a failure resulting from an event meeting the legal conditions of force majeure.

VoyaZair may amend these CGU to reflect changes to its services, the platform or the regulations.

The applicable version is the one published on the website on the date the service concerned is used.

In the event of a substantial change requiring specific notice or acceptance, users will be informed by appropriate means.

For any question, request for information or complaint, users may contact VoyaZair:

• E-mail: contact@voyazair.com
• Phone: +212 6 01 76 37 75
• Address: N°40, 5ème étage, Bureaux Andalous, Lots Idrissia, Avenue Assilah, Atlas, Fès, Maroc

Requests are handled as promptly as possible.

These CGU are governed by Moroccan law, subject to any mandatory provisions that may apply.

In the event of a dispute, the parties are encouraged to seek an amicable solution before bringing any legal proceedings.

Failing agreement, the dispute will be referred to the competent courts in accordance with the applicable rules of law.